About Maple Avenue Printing and Embroidery

We have helped thousands of businesses and organizations throughout the last 30 years. Maple Avenue Printing and Embroidery has grown from a small one man shop in a basement office to what we are today, a first class production facility that does screen print and embroidered shirts in-house, all crafted by our experienced team. We always have our finger on the quality of your product and we are able to control the quick lead times for your order.

Browse our online catalog to pick out the perfect item that will impress your employees, your group and your community. We do custom embroidered polo shirts, hats, jackets and just about anything else you can wear. Screen printed tshirts and sweatshirts are what we do too. Do you need that perfect promotional item to promote your business, we have over 90,000 products for you to choose from. Our customers are located all around the world and we are only a quick email or phone call away.

Shipping & Lead Times

All orders are shipped from our factory in Big Bend, Wisconsin.

Most of our orders are completed within two weeks.   We will send an email to you when that package goes out or when your order is ready for pickup.   If you haven't received this notification and would like status, please call one of our customer service reps at 800-236-4774 or use our chat feature in the lower right corner of this webpage.

Free shipping is offered on all apparel orders that have 15 or more items.   Free shipping is available to any address in the contiguous United States.   Promotional products and bag orders will not qualify for free shipping.

Generally, your order will be shipped within two weeks of order and art approval.   Orders using existing artwork will generally ship within two weeks from the time you place the order.    If you have an event date or need your order in-hand by a certain date, please let us know that date when you place your order and we will make every effort to get your product to you by that date.

Yes, we ship all over the world.   Although it is most economical for you to have us ship to your freight forwarder, we are able to ship directly to you via UPS.

All orders ship from Big Bend, Wisconsin via UPS Ground service.   The shipping transit times depend upon your location, although the longest transit time is five days.  We may ship your order via US Postal Service if we determine it is more efficient.

We ship all of our embroidered and screen printed apparel from our factory in Wisconsin.   Our address is:

Maple Avenue

W228S7095 Enterprise Dr

Big Bend, WI  53103

Returns, Exchanges & Cancellations

No returns are accepted for custom printed products.

We get it, sometimes problems happen.   Please give us a call and we will walk you through the return process.

We strongly encourage you to get sizing samples before ordering logo apparel.  We will ship the sizing sample to you (undecorated) and you can ship this back to us for full credit.  Custom logo items are not able to be returned or exchanged.   We are able to accept returns for Ace logo apparel.   Please call us for a return authorization number.

Logos and Artwork

We have an in-house art department that can create fantastic custom logos and artwork.

We start by getting your input.  How do you want it to look and feel (ie.  fun, serious, professional, lighthearted, etc).  Then our artists will come up with some ideas....after some back and forth we will have a design that you love.

If you have an embroidery file already created, we will need a .dst format.   If you have a printed logo design, we will need a vector file in one of these formats:   .ai, .eps, .pdf, .svg

We include 20 minutes of artwork for each order.   This will allow for simple art design and text layout.   Anything more than 20 minutes will be charged at $40/hour billed in 30 minute increments.

We have been producing custom embroidery and screen printing for over 30 years.   If you have a new design or logo, our art department will work alongside you during the design process.   In the final stages, you will receive a virtual proof with your logo or artwork on one of your garments.   We get your signed approval before proceeding on any new artwork.

Your order will include a custom embroidery of 8 square inches or less.  Larger than that, or multiple logos, will be a slight upcharge.   Alternatively, if you chose a screen printed garment, your pricing will include a one-color print on one location, unless you specified differently.

Invoicing

Some common questions about how Maple Avenue handles invoicing.

We will invoice all orders after the order is completed.   At this time we will either process your credit card payment or process your invoice (if you are set up with terms).

If you need a copy of your invoice you may give us a call or send an email to accounting@mapleavenue.com

You may cancel your order anytime up to the point it is decorated.   If we have already decorated your product, but haven't shipped it yet, you will still be invoiced for the order.

Decoration, Minimums & Limitations

We offer custom embroidery and screen printing.   Read through some special circumstances.

No, we do not sew patches onto any items.

No, we do not accept customer supplied items for decoration.   We probably carry what you are looking for.  Please give us a call and we can provide what you need.

We do not have any minimums for custom embroidery.   For screen printed items, we have a minimum of 12 items.   Our promotional products will have minimums posted on each item.

We are able to embroider names onto shirts;  this costs $3.50 per item.   We can also print names onto the back of team jerseys or spiritwear for $4.00 per item.

Special Products

We do offer some great things, if you don't see what you need please reach out to us.

Among others, we carry Adidas, Under Armour, Nike, Carhartt, Spider, North Face.   Reach out to us if you don't see what you are looking for.

Yes, we have a lot of t-shirts, sweatshirts, polos and jackets available for youth, toddlers and infants.

We carry over 100,000 different promotional products.   You can search through our website or feel free to call us and we can recommend that special something.